This is a remote position.
About the Client
The nations leading managed healthcare organization specializing in the management of nonemergent healthcare transportation benefits. The client base comprises state and local government agencies (Medicaid agencies transit authorities school boards) managed care organizations and hospitals. Offers a complete outsourcing solution to their clients.
What to Expect
Here are the scope of services one can expect to handle on a daily basis for the Program:
This is a bilingual opportunity for English/Spanish speakers. Service Partners will need to speak Spanish fluently and pass an assessment in Spanish.
Please note: all systems certifications and documentation are in English. However Service Partners will need to assist customers in Spanish.
Assist members:
Given the nature of certain types of calls some members may express feelings of distress impatience fear or anxiety. This can pose a challenging situation to handle. However the experience can also be highly rewarding having the opportunity to provide valuable assistance to these members.
Effortlessly maneuver through the clients system by utilizing function keys to ensure accurate processing of ride transportation.
Collaborating with various departments to effectively address and resolve transportation and eligibility issues
Capabilities of Top Performing Service Partners for this Program
Affordable PPO Healthcare and Dental Options Available
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