Job Description

Company Summary:

Our client is an innovative leader in the jet engine maintenance industry, dedicated to providing creative and cost-effective solutions to airlines, lessors, and aviation organizations worldwide. They have established a reputation for excellence with custom-tailored solutions, extraordinary responsiveness, and world-class engine margin standards. This dynamic organization is driven by its mission to support its clients with unmatched service and expertise.

Overview of the Role:

As a Customer Service Manager, you will play a pivotal role in connecting customers with the high-level services our client offers. You will handle all customer inquiries, generate cost estimates, provide detailed quotes, and manage customer communications throughout the service process. Your contributions will ensure the seamless delivery of services, maximizing satisfaction and operational efficiency.

Responsibilities:

• Respond promptly to customer inquiries, providing effective solutions.
• Develop accurate cost estimates and comprehensive service quotes.
• Interpret work scopes and deliver detailed weekly status reports to customers.
• Serve as the main liaison during production meetings, connecting customers and the production team.
• Ensure accurate invoicing and cost reconciliation with internal accounting.
• Boost profit margins by managing part purchases and repairs efficiently.
• Travel occasionally and work additional hours when required.
• Build strong customer relationships to maintain a collaborative work environment.

Requirements:

• Proven customer service management experience, preferably in maintenance or a related field.
• Strong communication skills with the ability to develop and maintain client relationships.
• Ability to manage multiple tasks with attention to detail.
• Flexibility to travel and work extra hours as needed.

Benefits & Perks:

• Comprehensive benefits package.
• Opportunity to impact company success and customer satisfaction.
• Professional growth and career advancement opportunities.

Join a forward-thinking company where your expertise in customer service will directly contribute to the continued excellence and innovation in the jet engine maintenance industry. We invite you to apply and become a key player in the ongoing success of our client.

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