Filing Enforcement (FE) Quality Assurance Analyst Job at Franchise Tax Board, Sacramento County, CA

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  • Franchise Tax Board
  • Sacramento County, CA

Job Description

Job Description and Duties

Under the general direction of the Administrator II, the Associate Operations Specialist on the Filing Enforcement (FE) Systems Analysis and Support (SAS) team works to promote filing compliance of taxpayers and the success of the FE program. The FE Quality Assurance Analyst is responsible for researching issues that impact FE, performing queries to research and analyze data, looking for trends and opportunities to address California’s tax gap, and supporting efforts to provide the most productive cases for FE staff to work. The analyst supports program and systems changes; and assists with the interpretation of existing reports and data models. Identifies trends, assists with decision-making, and recognizes improvement opportunities. The incumbent helps support the development of and effectively utilizes available resources to gather data to perform analysis and report outcomes. In carrying out these responsibilities, the incumbent will be expected to: model appropriate behavior for others; strive for continuous improvement in the workplace; work cooperatively with others; communicate clearly, accurately, and promptly; and treat everyone with fairness, honesty, courtesy, and respect. The incumbent uses initiative, logic, and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches to business problems.


Additional positions may become available (RPA 2425-00737).

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Working Conditions

  • This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework.

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance.  Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

  • Experience in data research, analysis, and validation
  • Ability to perform data analysis for research and reporting needs utilizing programs to query, validate, and organize data to identify trends and assess potential impacts
  • Ability and experience with data research projects or activities, which involves assisting with creation and maintenance of data models and visualizations to ensure information needs are met
  • Ability to translate data and assist with data-driven studies
  • Knowledge of research and analytical methods and techniques
  • Analytical and research skills, as well as interpersonal and communication skills
  • Ability to prepare and present technical information and/or reports and make recommendations
  • Experience presenting research information
  • Ability to contribute and provide valuable input regarding business and data issue resolutions through research and analysis efforts
  • Analytical skills; ability to review data, make sound conclusions and connections, and identify business impacts
  • Experience gathering and analyzing data to improve a business process
  • Effective time management and organizational skills
  • Ability to manage and prioritize multiple projects/assignments and meet deadlines
  • Ability to work independently and in a team environment
  • Ability to exercise high initiative and flexibility and demonstrate tact
  • Ability to retain and apply technical information
  • Ability to articulate information in a clear, concise, and professional manner in one-on-one and group settings
  • Ability to communicate effectively with all levels within the organization
  • Experience in data querying
  • Business Objects and Tableau experience
  • Filing experience in Personal Income Tax (PIT) and Business Entity (BE) tax law, policy, and procedures

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

  • Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

  • Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
  • All of the required documents listed in the “Required Application Package Documents” section 
  • The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
  • A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Supplemental Application -

    In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s):

    The Associate Operations Specialist is expected to be resourceful and analytical. Describe a time when you completed a data analysis task.

    1. What obstacles did you encounter?
    2. How did you go about effectively completing the task?
    3. What strategies did you use to ensure you met your deadline?

Job Tags

Permanent employment, Full time, Remote job, 2 days per week,

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