Guest Experience Manager For Hotel Job at Perfect Talent Service (Shanghai) Co.,Ltd, China

ZDVCMHNkb2VKUFB0d2lZTUdjY2x2N2l0dVE9PQ==
  • Perfect Talent Service (Shanghai) Co.,Ltd
  • China

Job Description

Front Office Department: To assist the Guest Relations Manager in all aspects related to the front desk Ensure all areas in Front Office are covered by sufficient manpower at a ny time. The Guest Relations Officer also needs to provide a high quality guest ser vices. He/she must be knowledgeable with front desk daily operation routine, should be capable o f handling basic complaints and problems to the guest's satisfaction. Duties and responsi bilities include Daily Airport Pick Up In room check in process; Daily arrival VIP room assignment and welcome amenities preparation; Daily arrival guest Marriott Bonvoy m emberships pre check and management; Daily in house guests birthday amenities arrangement; Daily lobby visibility; Create relationship with guests and push G uest Satisfaction Survey score; Maximize M arriott Bonvoy program enrollment; Coordinate with both internal and external cus- tomers; Provide information service and up sell hotel outlets; handle basic guest complain and solve problems, Minimum requirements: Previous experience as a Guest Relations Officer/ Front Desk Agent experience. Additional language skill is appreciated for this position. The employee must become knowledgeable of all hotel information to be able to answer any guest questions as well as all general information concerning the hotel s operation to be able to accommodate, answer, and recommend guest inquiries Food and Beverage Department: To assist the outlet manager in the smooth and efficient operation of the assigned outlet. Operate the outlet under the direction from the Outlet manager as per the standards procedures and practice managerial principles, in order to achieve departmental goals, in terms of Guest Satisfaction, financial targets, and training and high employee morale.

  1. Establishing and maintaining mutual understanding and goodwill between our foreign guests and our hotel staff.
  2. As an ambassador for the hotel, Management Trainee will ensure that our foreign guests feel welcome and comfortable during their stay.
  3. Assist departmental staff and staff from other departments in providing efficient services to our foreign guests.
  4. To assist the outlet manager in the smooth and efficient operation of the assigned outlet.
  5. Provide information and suggestions to our foreign guests, assisting them whenever necessary.
  6. Develop and implement all promotional activities targeting foreigner clients.
  7. Handle foreign guests' complaints and provide feedback to management.
  8. Some other related work assigned by department leader.

Job Tags

Full time, Traineeship,

Similar Jobs

Georgetown University

Operations and Programs Manager, Center for Contemporary Arab Studies/ISIM - Walsh School of Foreign Service | Georgetown University Job at Georgetown University

 ...Contemporary Arab Studies/ISIM - Walsh School of Foreign Service Located in a historic...  ...Programs and works with the Director of Graduate Studies, and CCAS and ISIM staff....  ...competitive benefit package that includes medical, dental, vision, disability and life insurance... 

St. Louis Community College

Adjunct Faculty- Spanish Foreign Language | St. Louis Community College Job at St. Louis Community College

 ...Title: Adjunct Faculty- Spanish Foreign Language Employee Classification: P/T Faculty...  ...More than 80% of career and technical graduates employed in their fields or continue...  ...including holidays, vacation, personal days, medical leave, and other leave options. Our... 

Devana Group

Paralegal Job at Devana Group

 ...Estate and Trust Administrative Paralegal A leading law firm based in Boston MA specializing in estate planning trust administration...  ...this exciting opportunity. Join our team at Devana Group and be part of a dynamic and growing law firm. Remote Work : No... 

ABB

Quality Engineer Job at ABB

 ...Quality Engineer Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions... 

Honeywell

Sr. Quality Engineer Job at Honeywell

 ...Innovate to solve the world's most important challenges Be a part of a team of Quality Engineers at the Honeywell Clearwater site that applies its expertise and knowledge in finding innovative, cost-effective means to improve quality output and continuous improvements...