HVAC Dispatcher Job at Johnson & Johnson Heating and Air Conditioning, Martinsburg, WV

Y3BSN3N0OGNJdlh0emk0S0dNb210TGFodEE9PQ==
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV

Job Description


If you’re the best and want to join a team that appreciates you, and work for a company where you can create your own opportunities, We want to talk to you!

We are looking for a full-time HVAC Dispatcher to join our team in Martinsburg, WV. 

Who We Are  
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the tri-state area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why we need you
Because we offer top-of-the-line products and services, we need a top-of-the-line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.

What We Offer:  
  • Competitive pay $20 - $25 Hourly
  • Medical Insurance -- we pay 100% for your insurance for health. We also offer vision and dental insurance.
  • Retirement plan with a company match.
  • A family. This is last on the list because it’s most important . We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Johnson & Johnson Heating and Air Conditioning. 
The Big Task
  • You will evaluate customer calls and match the right technician to every job
  • Take incoming customer calls
  • Schedule and coordinate all service calls, as calls are received
  • Creating dispatch tickets for all service calls
  • Dispatch Service Technicians, one call at a time
  • Respond to all messages left overnight
  • Maintain the dispatch board/schedule
  • Forecast workload for 2 – 3 days out
  • Contact customers with a “Parts Pending” status as parts are received for scheduling
  • Follow up on all pending and recommended work with customers
  • Maintain maintenance agreements, scheduling, database information, customer hard files, and renewals
  • Order parts for special orders
  • Update customer files as information is received from installation. (Extended warranties, equipment info, new customers)
  • Maintain on-call schedule, to include 1st on call and standby technician
  • Maintain customer history files in the database
  • Prepare paperwork for manufacture warranty parts
  • Facilitate the return of warranty parts
  • Update service database from service ticket
  • Compare work orders to the service schedule
  • Happy calls/customer surveys
  • Forward credit card information
  • Other duties as assigned
What We Are Looking For
  • 2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
  • Minimum 1 year experience dispatching in service industry
  • Advanced customer service skills
  • Knowledge of industry is recommended but not required
  • High school diploma or general education degree (GED)
  • Previous experience with Microsoft Office
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communication
  • Outgoing personality that blends well with a fast-paced, goal-driven environment
  • Highly motivated, flexible, and great attitude on life
Apply today and join our team!!!

We are an equal opportunity employer  

 

Job Tags

Hourly pay, Full time, Work from home, Flexible hours, Night shift,

Similar Jobs

Metro Meals on Wheels

Shaqooyinka: Xubin Guddi Job at Metro Meals on Wheels

Cuntada metrooga ee giraangiraha1200 Washington Ave. S. Minneapolis, MN 55415Cuntada metrooga ee giraangirahaXaafadaha- iyo barnaamijyada Cunnada ee Wheels ee ku saleysan bulshada ee Magaalooyinka Mataanaha ah waxaa laga bilaabay 1970-yadii kiniisado iyo ururro bulsho...

Hurricane Fitness

Personal Fitness Trainer (Intern) Job at Hurricane Fitness

What is a Fitness Trainer? A Fitness Trainer, or Fitness Instructor, provides fitness guidance to help clients improve their physical condition. What does a Fitness Trainer do? A Fitness Trainer creates tailored fitness and wellness plans for individuals and groups... 

ABARTA Coca-Cola Beverages, LLC

Merchandiser Washington, Canonsburg, McMurray, PA Job at ABARTA Coca-Cola Beverages, LLC

Merchandiser Washington, Canonsburg, McMurray, PA Company: ABARTA Coca-Cola Beverages Department: Pittsburgh Merchandising Team 3 Job Location: 4900 Pittsburgh DC, PA Other Potential Locations: Houston, PA We are actively seeking enthusiastic team players...

Virtual Teammate

SEO Specialist Job at Virtual Teammate

 ...Job Overview We are seeking a results-driven SEO Specialist to join our team. The ideal candidate will be responsible for optimizing our website and online content to increase organic search rankings, drive traffic, and improve overall online visibility. This role requires... 

Venture Express

Class A CDL Drivers Home Daily Job Job at Venture Express

Class A CDL Drivers Home Daily JobCome Find A New Home In 2017! Be Home Every Day and Spend Quality Time...  ...comfort and amenities of late model trucks and trailers. At Venture Express, we...  .... complies with applicable state and local laws governing nondiscrimination in employment...