Job Description

Requisition ID # 158067 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview  

The Digital Workplace (DW), part of the Infrastructure and Cloud Services organization, helps enable joy at work for our coworkers through the delivery of devices, reliability of collaboration platforms, and speed of response within our support services.  Collaboration Experience, situated within the Digital Workplace, is dedicated to providing and maintaining end-user technologies and capabilities to deliver a best-in-class user experience.  We specialize in collaboration services, productivity tools, virtual desktop environments, Windows lifecycle management, and application packaging. Additionally, we offer comprehensive third tier support, encompassing product vision, strategy, and management.  

Position Summary  

We are seeking a highly skilled and experienced Senior Microsoft 365 Product Specialist to join our team. The successful candidate will be responsible for the development and maintenance of our Exchange Online environment, as well as our other M365 collaboration tools and Hybrid Infrastructure, ensuring that they meet the needs of our organization and its users.  

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.  

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.  

A reasonable salary range is:  

Bay Area Minimum: $114,000.00  

Bay Area Maximum: $182,000.00  

AND/OR  

California Minimum: $108,000.00  

California Maximum: $173,000.00  

Job Responsibilities  

• Monitor and maintain the performance, availability, and security of the Exchange online environment  

• Working with stakeholders, leads the development of an implementation that utilizes the best of IT standards, service offerings and operational needs to provide choices of technology solutions  

• Provide technical third tier support and training to Exchange users  

• Assist with managing the governance of Exchange Online 

• Develop and implement tools, scripts and frameworks of moderate complexity that drive efficiency in automation and management of current environments  

• Keep up to date with the latest developments in Exchange and related technologies  

• Participate in team rotation On-Call 7x24x365 in support of escalations  

• Participate in after business hours operational maintenance activities and deployments for all M365 Collaboration services  

• Develop procedures for routine Service maintenance/operations tasks  

• Cross train on other collaboration technologies i.e. Teams, OneDrive, SharePoint online, Stream, Entra ID, Exchange Hybrid, etc.  

• Train other team members on Exchange Online  

• Manage Exchange mailboxes, Distribution Lists, and other assets  

• Provide 2nd/3rd level support as it relates to Collaboration services  

• Identify, document, and streamline existing policies, processes, and procedures  

• Monitor and respond to issues or service requests reported to the Service Desk and creating and resolving problem tickets for chronic service issues.  

• The work product has potentially significant impact (financial, public perception, operational, legal) on the Company, the department or IT as a whole and this position will represent the company's interest in a project with clearly "high stakes" under general guidance  

• Work with other engineers, architects, and product specialists to ensure that the products and components work together to meet the objectives and performance goals as defined in the requirements  

• Able to engage and influence partners to develop the best solutions using industry best practices  

• Presents findings and makes recommendations to management or others within organization  

• Delivers training and presentations from small to medium groups to improve skills of others and understanding across a medium span of influence  

• Provides critical support function for the implementations during plan, analyze, design, build, test, and deploy phases of IT projects  

• Own the outcome; able to manage expectations; strive for overall IT success; take the initiative; administrative excellence  

• Great insights and judgment skills; courage to share unpopular viewpoints; comfort with ambiguity  

• Ability to apply multi-disciplinary approach to develop best-of-breed portfolio solutions  

• Familiar with email security best practices 

Qualifications  

Minimum:  

• Associates Degree in Computer Science or job-related discipline or equivalent experience  

• Experience with software, job-related, 3 year  

• Job-related technical experience, 4 years  

Desired:  

• Bachelor's degree in Computer Science, Information Systems, or a related field  

• At least 5 years of experience in Exchange Online administration  

• Strong knowledge of Exchange Online architecture, features, and capabilities  

• Strong experience in PowerShell Scripting   

• Experience with Exchange Online development tools and technologies  

• Excellent problem-solving and analytical skills  

• Excellent troubleshooting skills  

• Strong communication and collaboration skills  

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