Job Description

Accountabilities:

Each summer, the Information Technology Services department seeks additional staffing to complete the many projects and summer operational procedures that must be accomplished to prepare for the upcoming academic year. The staffing needs can vary by project, and in skill level required, and in many cases the skills can be learned on the job. Typically, our work load requires us to staff for service desk assistance, classroom technology maintenance, inventory and review of equipment – including the deployment of new equipment and the retirement of older equipment, webpage and other communication updates, wired and wireless networking maintenance, as well as other tasks critical to our support of the University.

Under direct or indirect supervision, after training and standard procedures are explained, the Information Technology Assistant will be tasked with (but not limited to) a combination of the following:

• Respond to inquiries and requests for help and providing customer service in person, on the phone, or over email to answer questions, assist in providing one of our many services, or assisting in the resolution of technology problems.
• Assist with the maintenance and/or installation of computer and/or AV equipment or wired/wireless network devices in offices and/or classrooms and/or other spaces on campus. This includes the testing of new hardware, as well as inspecting and assessing equipment used for loaning.
• Test newly installed software, and work under supervision to develop training materials for student staff.
• Assist with the creation of digital artifacts, including documentation, websites, multimedia projects, and more.
• Assist in digital fabrication requests in areas such as Robotics, 3D scanning & printing, drone and remote sensing and AI/Machine learning.
• Setup and/or breakdown and cleanup of physical space.
• Assist with general database entry and/or verification of data and clean up.

About Colgate University

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students and faculty in local, national, and global communities.

Connections working at Colgate University

Job Tags

Summer work, Local area, Remote job,

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